Business Impacts

Delivering
Measurable Value

From intuitive interfaces to strategic system overhauls, my work directly translates into significant revenue increases, cost savings, and market leadership for clients. (User-Centric Design)

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238% Growth in Ecommerce

Tangible Financial Benefits

Delivered a 238% growth in e-commerce conversions and a 42% increase in average order value for direct-to-consumer brands. Achieved a 16% revenue lift through UX optimizations that were A/B tested on over 200,000 users, proving direct ROI. Realized 35% average revenue increases for clients following comprehensive e-commerce and platform updates.

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27+ Federal and State Agencies

Aligning User Needs
with Business Goals

Scaled 60+ brands by creating design systems that simultaneously improved user engagement by 30% and increased website traffic by 40%, aligning customer satisfaction with key business growth metrics. Managed high-profile projects for 30+ government and Fortune 500 clients by balancing strict business requirements with intuitive user-centered design principles.

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20% Reduction in Bounce Rates

Improved Customer Experience
& Loyalty

Designed intuitive products and seamless experiences that led to a 20% reduction in bounce rates, indicating higher user satisfaction and easier navigation. Fostered brand loyalty and positive word-of-mouth, evidenced by a 705% social media growth campaign that generated 1.2 million views and 6,700 click-throughs in 24 hours.

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40% Reduced Costs

Operational Efficiency,
Cost-Reduction

Reduced production costs by 40% by integrating AI-driven tools and robust digital asset management systems like Adobe Experience Manager. Accelerated project delivery by 30% through AI workflow automation and improved version control, identifying issues early and reducing development time.

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28 Ecommerce Storefronts

Sustainable Business
Growth & Profit

Boosted conversions and sales across 28 e-commerce storefronts by creating seamless, shoppable experiences that encourage repeat usage. Fixed user-flow redundancies and errors early through prototyping and testing, preventing costly post-launch redesigns and maintenance.

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Top-5 Selling Products

Significant Competitive Advantage

Created standout, award-winning products (including top-5 selling launches and Times Square OOH displays) that built market-leading brand trust and emotional connections. Designed scalable brand systems for 27+ clients in competitive markets, enabling them to differentiate and market themselves more effectively.

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39+ Industries

Empathy-Driven Design that Fosters Connection

Stress-tested user-centric designs through feedback loops, uncovering real user needs to foster deeper connections and build lasting customer relationships. Addressed complex user problems for diverse audiences across 39+ industries, ensuring products are not only functional but also genuinely resonate.

Multi-Channel
Data-Driven
Big Picture
Performance
Conversion
Revenue
Brand Impact
Visibility
Revenue
Delivery
Rationale and Reasoning

Presenting My
Rationale Thru Process

"I am a problem solver, who designs, and knows how to navigate"

(1) Brief

Articulate Design

Strategic thinking with deep understanding of project requirements + principles of design; Brief, objectives, requirements; Target audience; Desired outcomes; Clarify ambiguities

(2) Context

Conduct Research

Provide context of industry, competitors, trends; Utilize case studies (or precedent); Show how similar approaches and comparable situations are successful and beneficial; STAR cases

(3) Decisions

Define Clear &
Aligned Objectives

Specific objectives of the project; Each element of your design should have a purpose (contributing directly to these goals)

(4) Narrative

Develop a Concept Framework

Acquire customers and patientsCohesive concept of narrative + unique selling proposition or specific theme; Tie design elements; Explain how concept aligns with brand’s identity & project’s objectives

(5) Design Decisions

Explain Aesthetics & Functionality

Color schemes, typography, layout, & imagery; How these elements contribute; Aesthetically+ functionally (overall design); Use design principles; Balance, contrast, hierarchy, and unity

(6) Evidence Approach

Data & Feedback

User analytics, A/B testing results; Supporting why certain design choices were made; Demonstrate an evidence-based approach; Reference user testing and/or stakeholder feedback

(7) Presentation

Visual, Verbal, Cases

Presenting mood boards, sketches, wireframes, & prototypes; Make case clear and compelling; Development process; How final design was achieved

(8) Discussion

Strengths & Concerns

Address concerns/objections; Open mind, willing to discuss alternatives/adjustments; Defending strengths and original decisions

(9) Align Objectives

Collaborate

My professional judgments and responsive to feedback; Demonstrate how collaborative adjustments; Align with the initial design objectives and concepts

Rationale and Reasoning

articulating
my Rationale

"My why of my choices"

design principles

Prioritizing visual appeal while staying true to the brand’s identity + engaging the target audience. (Visual Hierarchy, UI UX, Intuitve Navigation, Guiding with Interactions)

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Design Principle
Aesthetics & Branding
Highlight the visual appeal of your design, ensuring it aligns with the brand’s identity and appeals to the target audience
Design Principle
Enhanced Usability
Explain how your design improves the user journey with intuitive navigation, clear call-to-actions, and a logical flow
Design Principle
User-Experience
Initial design led to confusion and frustration (poor navigation, lack of intuitive flow, accessibility issues)
Design Principle
Visual Design
Point out any issues with visual hierarchy, color scheme, typography, or inconsistency in style that could detract from the user experience. Applied H1 and H2 to make content scannable
Design Principle
Technical Limitations
Identify any technical issues that could impede functionality or performance, such as loading times, responsiveness, or compatibility problems. Optimized Images and Scripts/Code: Compressed images and minified CSS/JS files to improve load times/performance
Design Principle
Performance +
Responsiveness
Mention any improvements in loading speed, mobile-friendliness, and overall technical robustness. (to avoid issues on different devices)

SHOW PROOF

My designs combine a strategic approach with aesthetic appeal and emotional resonance to deliver powerful results.

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Strategy
Aligning Designs
Align with your brand’s objectives, target audience, and business goals
Strategy
Creative Solutions
craft compelling experiences that guide users toward action. drives real connections and conversions
Strategy
Persuasive Emotion & Intentional Messages
Every element—from visuals to content—is designed to engage, replacing dull or ineffective material with meaningful, high-impact storytelling

leverage expertise

Blending standards, innovation & scalability to future-proof design.

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Best Practice
Alignment & Proximity
Proper alignment and grouping of elements create a cleaner and more readable layout.
Best Practice
Consistency
Consistent use of elements like buttons, icons, and spacing enhances user experience.
Best Practice
Contrast & Emphasis
Contrast is used to draw attention to key areas and improve readability. (Accessible color schemes — ensure readability for users with visual impairments)
Best Practice
WCAG Compliant
Web Content Accessibility Guidelines, including sufficient color contrast, text alternatives for images, and keyboard navigability
Best Practice
Keyboard Navigation
& Screen Reader Compatibility
Interactive elements are accessible via keyboard and optimized for screen readers
Best Practice
Whitespace Utilization
Avoid clutter and improve readability
Best Practice
Content Blocks
Organized content into clear, digestible blocks with headings, bullet points, and images, making information easier to consume
Best Practice
Modular Design Approach
Easily updated or expanded as the business grows
Best Practice
Fluid Grids, Layouts, Flexible Images
Created layouts that can accommodate additional features or content without requiring a complete redesign

data

Providing data-driven insights during product development.

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Data-driven Insights
User-Centric Approach
Employs user needs, behavior, and feedback data to inform design decisions and assess design outcomes (an iterative design process)
Data-driven Insights
Value to User
& Businesses
Create products and services that address real problems; A/B testing, user surveys, and Google Analytics
Data-driven Insights
Research to Validate Effectiveness
User testing results, industry benchmarks (measuring performance and comparing to other industry businesses)
Data-driven Insights
Key Performance Indicator (KPI)
Social media engagement, User retention, Customer lifetime value, Customer acquisition costs, Annual revenue, Close rate), Customer churn

feedback

Balanced Decision-Making Through Constructive Discussions.

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Working Together
Incorporating Feedback
From users or stakeholders and iterated on the design to better meet their needs
Interconnectedness
Personas & Scenarios
Illustrate how your design better serves the target audience
Purpose, Focus, Structure
User Needs
& Experiences
Empathy Maps, User Personas, Journey Mapping

final story

 "Defend with Impact: The Power of Visual Narratives.

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Visual Proof
Storytelling as a Strategic Shield
Mood boards, inspirations, style guides (fonts, colors, type, styles + variations, positioning, sizing, look/feel), interactive prototypes (through the interface in a logical and intuitive manner)
Compelling Narrative
Beyond Words: Persuasive Visual Storytelling
Take audience on journey, showing how my designs solve problems, evoke motions, and create memorable experiences
Compelling Narrative
Power of Visual Narratives
Make Your Case: Story-Driven Visual Arguments
Rationale and Reasoning

opposing rationale

At times, it's hard for people to realize their website, designs, assets are poorly designed.

Visual Proof
Lack of Objectivity
When you've poured time, money and effort into creating a website, it's hard to be completely objective about its flaws. There is usually an emotional attachment and defensiveness.

Details

project name

Digital design, social, ads, landing pages—you name it, I’ve designed it. Bold visuals, razor-sharp brand consistency, and interactions so smooth they feel like digital silk.

Visual Proof
Limited Understanding of Experience
Many business owners/webmasters don't fully grasp the principles of good user experience design that make websites intuitive and easy to use. They are too close to the content.

Details

project name

Digital design, social, ads, landing pages—you name it, I’ve designed it. Bold visuals, razor-sharp brand consistency, and interactions so smooth they feel like digital silk.

Visual Proof
Focusing on the Wrong Metrics
Focused on technical metrics (like search engine rankings) rather than things that actually impact conversions and sales like navigation, load times, mobile responsiveness.

Details

project name

Digital design, social, ads, landing pages—you name it, I’ve designed it. Bold visuals, razor-sharp brand consistency, and interactions so smooth they feel like digital silk.

Visual Proof
Not Getting Outside Feedback
If they don't proactively gather feedback from real customers/users about the pain points of their site, the issues may not be apparent.

Details

project name

Digital design, social, ads, landing pages—you name it, I’ve designed it. Bold visuals, razor-sharp brand consistency, and interactions so smooth they feel like digital silk.

Visual Proof
Overconfidence in Technical Skills
Some may think that because they know how to build a website with code, they don't need design expertise.

Details

project name

Digital design, social, ads, landing pages—you name it, I’ve designed it. Bold visuals, razor-sharp brand consistency, and interactions so smooth they feel like digital silk.

Visual Proof
Cost Aversion
Admitting the website needs an overhaul means budgeting for potentially costly redesign work.

Details

project name

Digital design, social, ads, landing pages—you name it, I’ve designed it. Bold visuals, razor-sharp brand consistency, and interactions so smooth they feel like digital silk.